Shipping policy
Shipping Policy
Thank you for shopping with GetActiveShop.com. We are committed to delivering your order accurately, in good condition, and on time.
Order Processing Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times & Rates
Domestic (United States):
- Standard Shipping: $6.50–$8.00 | 5–8 business days after processing
- Free Standard Shipping on all orders over $49
International (Australia, Canada, United Kingdom, Germany, France, Netherlands, New Zealand, Ireland, Sweden, Norway, Denmark):
- Standard International Shipping: $14.99 | 5–8 business days after processing
- Free International Shipping on orders over $150
Heavy & Bulky Equipment (vibration plates, treadmills, squat racks, weight benches):
- Free Shipping within the contiguous United States | 7–14 business days after processing
Order Tracking Once your order ships, you'll receive an email with a tracking number. Allow 24–48 hours for tracking to update.
Shipping Restrictions We do not ship heavy or bulky items to P.O. Boxes. International shipping is currently available to select countries only.
Delays If your order is significantly delayed, contact us at support@getactiveshop.com.
Contact Us Email: support@getactiveshop.com Hours: Monday–Friday, 9AM–5PM CST