Shipping policy

Shipping Policy

Thank you for shopping with GetActiveShop.com. We’re committed to delivering your order accurately, in good condition, and on time.

Order Processing

Orders are processed within 1–3 business days, Monday through Friday, excluding holidays, after payment is confirmed. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Times and Rates

United States

Standard shipping is free for eligible U.S. orders. Heavy or bulky equipment and some products with separate shipping profiles have additional shipping charges, which are shown at checkout.

Express shipping is $15 where available.

Heavy and Bulky Equipment

Standard Heavy Freight: $49.99, with an estimated delivery time of 5–8 business days after processing.

Large Equipment Freight: $89.99, with an estimated delivery time of 7–14 business days after processing.

International

International shipping is available to select destinations. Availability and rates depend on the destination and product, and are shown at checkout.

For eligible products, Standard International Shipping is $14.99. Free Standard International Shipping is available on orders of $150 or more where offered. Estimated delivery is 5–8 business days after processing.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Restrictions

We don’t ship heavy or bulky items to P.O. boxes. International shipping is available to select destinations only.

Delays

If your order is significantly delayed, contact us at support@getactiveshop.com.

Email: support@getactiveshop.com
Support hours: Monday–Friday, 9 AM–5 PM CST