Refund policy
30-Day Refund Policy
We stand behind the quality of our products as described. If your product arrives defective, damaged, or not as described, we'll make it right.
Eligible for Full Refund:
- Defective or Damaged Items: Full refund + we cover return shipping (photo or video proof required)
- Not as Described: Product significantly differs from listing description (proof required)
- Unopened Items: Full refund in original, unopened packaging within 30 days
Change of Mind Returns:
- Refund available within 30 days
- Customer covers return shipping costs
- Item must be unused and in original packaging
Hygiene Products (Pillows, Mats, Compression Socks): For health and safety reasons, used hygiene products cannot be refunded to the original payment method. Store credit or exchange only for opened/used items.
International Orders: International customers are responsible for any customs duties, taxes, or import fees incurred at delivery. These charges are non-refundable and are not covered by GetActiveShop.com.
How to Request a Refund:
- Contact us within 30 days with your order number
- Provide photos or video showing the defect, damage, or issue
- We'll provide return instructions or arrange a replacement
- Refunds processed within 5–7 business days after we receive and inspect the return
Non-Refundable Items:
- Items damaged due to misuse or normal wear and tear
- Products without proof of defect or damage
- Items returned after 30 days
- Customs duties, taxes, or import fees on international orders
Questions? Contact our support team at support@getactiveshop.com — we're here to make things right.