Find answers to common questions about shipping, returns, order tracking, activewear, home gym equipment, and recovery products at GetActive Shop.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days, Monday through Friday, excluding holidays, after payment is confirmed. Delivery estimates vary by product and shipping option. Standard Heavy Freight is estimated at 5–8 business days after processing, and Large Equipment Freight at 7–14 business days after processing. See our Shipping Policy for details.
Do you offer free shipping?
Free U.S. standard shipping on eligible items. Rates shown at checkout. Heavy or bulky equipment and some products with separate shipping profiles have additional shipping charges.
Do you ship internationally?
International shipping is available to select destinations. Availability and rates depend on the destination and product and are shown at checkout. See our Shipping Policy for details.
Can I change my shipping address after ordering?
Contact support@getactiveshop.com immediately. We'll do our best to accommodate changes before shipping. Once shipped, orders cannot be modified.
Returns & Refunds
What is your return policy?
Contact us within 30 days to request a return. Change-of-mind returns must be unused and in original packaging, and the customer covers return shipping costs. Defective, damaged, or significantly not-as-described items require supporting photos or video. Opened or used hygiene products, including pillows, mats, and compression socks, are eligible for store credit or exchange only, not refunds to the original payment method. Please review our Refund Policy for full eligibility requirements and exclusions.
What if my item arrived damaged or defective?
Email support@getactiveshop.com within 30 days with your order number and photos or video showing the issue. Our Refund Policy provides a full refund and covered return shipping for eligible defective or damaged items.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the return, as described in our Refund Policy.
Products
What categories do you carry?
GetActive focuses on activewear, home-gym strength and cardio equipment, and recovery products.
How should I use fitness equipment safely?
Follow the instructions provided with each product and check its weight capacity and safety guidelines before use. Consult a physician before starting a new fitness program.
Do you restock sold-out items?
Availability varies by product. Email support@getactiveshop.com to ask about an unavailable item.
Orders & Account
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Can I cancel or modify my order?
Contact support@getactiveshop.com immediately with your order number and request. We'll do our best to accommodate changes before shipping. Once shipped, orders cannot be modified.
Do I need an account to shop?
You can check out as a guest. Creating an account can help you keep your order information together.
Contact & Support
How do I reach your team?
Email support@getactiveshop.com. Support hours are Monday–Friday, 9 AM–5 PM CST. Our published contact information lists a response time of 24–48 business hours.
