Welcome to our fitness equipment FAQ. Find answers to common questions about shipping, returns, order tracking, and home gym equipment at GetActiveShop.
Shipping & Delivery
How long does shipping take?
Most orders arrive within 2–5 business days across the contiguous US. You'll receive a tracking number via email as soon as your order ships so you can follow it every step of the way.
Do you offer free shipping?
Yes — we offer free standard shipping on all US orders. No minimum required, no hidden fees.
Do you ship internationally?
We currently focus on US domestic shipping to ensure the fastest, most reliable delivery experience. International shipping options are coming soon.
Can I change my shipping address after ordering?
Contact us at support@getactiveshop.com within 1 hour of placing your order and we'll do our best to update it before fulfillment begins.
Returns & Refunds
What is your return policy?
We stand behind everything we sell. If you're not completely satisfied, contact us within 30 days of delivery and we'll make it right — whether that's a replacement, store credit, or refund.
What if my item arrived damaged or defective?
We're sorry that happened. Email us at support@getactiveshop.com with a photo of the item and your order number, and we'll resolve it promptly — no hassle, no runaround.
How long do refunds take?
Once approved, refunds are processed within 3–5 business days back to your original payment method.
Products
What categories do you carry?
GetActiveShop specializes in four core wellness categories: fitness recovery tools, home gym equipment, pet wellness & outdoor gear, and camping essentials. Every product is selected for durability, real-world usability, and value.
Are your products safe for everyday use?
Absolutely. We curate products that meet quality and safety standards, and we stand behind every item in our catalog. If something doesn't meet your expectations, we'll fix it.
Do you restock sold-out items?
We do our best to keep popular items in stock. If something you want is unavailable, email us and we'll notify you when it's back.
Orders & Account
How do I track my order?
Once your order ships, you'll receive a tracking email. You can also log into your account at GetActiveShop.com to view real-time order status.
Can I cancel or modify my order?
Orders can be modified or cancelled within 1 hour of purchase. After that, fulfillment may have already begun. Contact us immediately at support@getactiveshop.com.
Do I need an account to shop?
Nope — you can check out as a guest. However, creating an account makes it easier to track orders, save your details, and access future promotions.
Contact & Support
How do I reach your team?
Email us at support@getactiveshop.com — we typically respond within 1 business day. We're a small, dedicated team and we take every message seriously.
